Refund policy

Returns & Exchanges Policy

At Charming Candle Creations, every candle and wax melt is thoughtfully handmade with love and care. We want every order to bring warmth, comfort, and a little charm into your home. Your satisfaction means so much to us!

Returns

Due to the handmade nature of our products, all sales are final. We do not accept returns or offer refunds for buyer’s remorse, scent preferences, or incorrect selections made at checkout.

Damaged or Incorrect Orders

We understand that accidents can happen during shipping. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at our designated customer service email. Include your order number and clear photos of the product and packaging so we can review the issue and determine an appropriate resolution.

Exchanges

Because our candles and wax melts are handmade in small batches, we do not offer exchanges for scent choices, fragrance preferences, or changes of mind. If we send you the wrong item or your order arrives damaged, please contact us so we can assist you.

Cancellations & Order Changes

Please double-check your order before completing your purchase. Cancellation or modification requests must be submitted as soon as possible. Once an order has entered processing or production, we may be unable to make changes or cancel it.

Shipping Responsibility

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays caused by shipping carriers or for packages delivered to an address entered incorrectly by the customer.

Questions or Concerns?

We appreciate your support of our small business! If you have any questions about your order, please reach out through our website’s contact page. We will do our best to help make your experience with Charming Candle Creations a pleasant one.

Thank you for letting us add a little warmth and charm to your home.