Shipping policy
At Charming Candle Creations, every order is prepared with love and care. We want your candles and wax melts to arrive safely, beautifully packaged, and ready to bring warmth and charm into your home. Please review our shipping policy before placing your order.
1. Order Processing
Our candles and wax melts are handmade in small batches. Please allow 3–5 business days for order processing before shipment, unless a different timeframe is stated on the product page or at checkout. Business days exclude weekends and holidays. During busy seasons, promotions, or high-volume periods, processing may take longer.
2. Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order, destination, package weight, and available shipping options. Any free-shipping promotions will be clearly communicated with their applicable conditions.
3. Estimated Delivery Times
Once your order has shipped, delivery times depend on the shipping service and destination. Any delivery estimates provided at checkout are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other unexpected events may affect delivery.
4. Tracking Your Order
When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier to update the tracking status. If your tracking information has not updated for several business days, contact us for assistance.
5. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact us immediately. We cannot guarantee address changes once an order has been processed or shipped. Additional shipping costs may apply to reshipments caused by incorrect address information.
6. Damaged or Missing Items
We take care when packaging our handmade products. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging. We will review the issue and work with you toward an appropriate resolution.
If your package is marked as delivered but you cannot locate it, check around your delivery area and contact the carrier. You may also contact us so we can help you determine the next steps.
7. Lost or Delayed Packages
Once an order is handed to the shipping carrier, delivery is subject to the carrier's handling and transportation processes. If a package appears lost or significantly delayed, please contact us. We will review the tracking details and assist with the next steps where possible.
8. Shipping Locations
Available shipping destinations will be displayed at checkout. If you are unsure whether we ship to your location, please contact us before placing your order.
9. Returns and Refunds
Shipping fees are handled according to our Returns & Exchanges Policy and applicable law. Because our products are handmade, sales are generally final for scent preferences and changes of mind. Damaged, defective, or incorrect orders will be reviewed individually.
10. Contact Us
Have a question about your shipment? Please reach out through the Contact Us page on our website. Include your order number so we can assist you more efficiently.