Terms of service
Welcome to Charming Candle Creations! These Terms of Service explain the terms and conditions that apply when you visit our website, browse our products, or make a purchase. By using our website, you agree to these terms. Please read them carefully before placing an order.
1. About Our Business
Charming Candle Creations is a small business offering handmade candles, wax melts, and related products. Our products are created in small batches with care. Slight variations in color, appearance, and finish may occur as part of the handmade process.
2. Product Information
We do our best to provide accurate product descriptions, photographs, fragrance notes, and pricing. Actual colors and appearances may vary slightly due to lighting, device screens, and handmade production. Fragrance preferences are subjective, and scent strength may vary depending on the product and environment.
3. Orders and Payments
By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method. Orders are subject to acceptance and product availability. We reserve the right to cancel or decline an order when reasonably necessary, including in cases of suspected fraud, pricing errors, or unavailable products. If payment has already been collected for a canceled order, an appropriate refund will be issued.
4. Pricing and Promotions
Prices are displayed in the currency indicated at checkout and may change without prior notice. Applicable taxes and shipping charges will be shown when required. Promotional offers may have additional terms, expiration dates, or eligibility requirements.
5. Shipping and Delivery
Orders are processed and shipped according to the applicable shipping policy and any processing estimates displayed at checkout. Delivery dates are estimates and may be affected by carrier delays, weather, or other circumstances outside our control. Customers are responsible for providing accurate shipping information.
6. Returns, Refunds, and Exchanges
Our returns and exchanges are governed by our separate Returns & Exchanges Policy. We generally consider sales final for scent preferences and changes of mind. Please contact us promptly if an order arrives damaged, defective, or incorrect. Nothing in this policy limits any rights you may have under applicable law.
7. Candle and Wax Melt Safety
Customers must follow all product labels and safety instructions. Never leave a burning candle unattended. Keep candles and wax melts away from children, pets, flammable materials, and drafts. Use candles on suitable, heat-resistant surfaces and use wax melts only in compatible warmers. Never ingest candle or wax melt products. Improper use may result in fire, burns, or property damage.
8. Intellectual Property
All original website content, including our business name, logo, product descriptions, photographs, graphics, and branding, belongs to Charming Candle Creations or its respective rights holders and may not be copied, reproduced, or used commercially without permission.
9. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use the website for unlawful purposes.
10. Limitation of Liability
To the extent permitted by applicable law, Charming Candle Creations is not responsible for indirect or incidental losses arising from website use or product misuse. Nothing in these terms excludes or limits liability where doing so would be unlawful, including applicable consumer rights or liability that cannot legally be excluded.
11. Privacy
Information collected through our website is handled in accordance with our Privacy Policy. Please review that policy to understand how your information may be collected, used, and protected.
12. Changes to These Terms
We may update these Terms of Service as our business, products, or policies evolve. Updated terms will be posted on this page with a revised date. Changes will apply as permitted by law.
13. Governing Law
These terms are subject to applicable laws of the state in which the business operates and applicable federal law, without overriding any mandatory consumer protections.
14. Contact Us
If you have questions about these Terms of Service, please contact Charming Candle Creations through the Contact Us page on our website.